Terms of Use

These Terms of Use ("Terms") govern your use of lavionwellness.com and any related services provided by LavION Wellness, LLC ("LavION," "we," "us," or "our").

By accessing the Site, creating an account, or purchasing products, you agree to these Terms.

Wellness Use Only

LavION products are intended for general wellness and lifestyle routines.

• They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
• LavION does not provide medical services or medical advice.
• Information on this Site is for informational purposes only and should not replace consultation with a qualified healthcare professional.

Eligibility

You must be at least 18 years old to use the Site or purchase products.

Certain purchases require completion of a Good Faith Exam with an independent licensed provider prior to fulfillment.

Provider & Eligibility Disclosure

LavION facilitates access to wellness products that may require eligibility confirmation through a Good Faith Exam conducted by an independent licensed provider.

LavION:

• does not provide medical services
• does not practice medicine
• does not employ or control providers
• does not influence provider decisions

Eligibility determinations are made solely by the licensed provider.

Products requiring clearance will ship only after eligibility is confirmed.

Orders & Accounts

You agree to provide accurate and complete information when placing orders or creating accounts and to keep account credentials secure.

LavION reserves the right to refuse, cancel, or limit orders at its discretion, including suspected misuse, fraud, or policy violations.

Product Use & Responsibility

Customers are responsible for:

• following usage guidance
• wearing only one patch at a time unless directed by a licensed provider
• consulting a healthcare professional before beginning new wellness routines
• discontinuing use if irritation or adverse response occurs

Individual results may vary based on physiology, consistency, and lifestyle factors.

LavION makes no guarantees regarding outcomes or results.

Intellectual Property

All content, branding, imagery, product names, logos, and materials on the Site are owned by LavION or its licensors and may not be used, reproduced, or distributed without written permission.

Subscription & Billing Policy

LavION offers subscription-based product delivery.

Subscription Terms

• billed monthly
• auto-renewing
• discounted subscriber pricing applied automatically
• cancel or modify anytime

By enrolling in a subscription, you authorize recurring charges to your selected payment method until canceled.

Cancellation

Subscriptions may be canceled via the account portal or by contacting support.

Cancellation applies to future billing cycles and does not retroactively refund processed orders.

Failed Payments

If payment fails, shipments may be paused or canceled until payment is resolved.

Refund & Returns Policy

Due to the nature of wellness consumable products, LavION does not offer refunds once an order has shipped.

Exceptions may include:

• damaged shipments
• incorrect items
• fulfillment errors

Requests must be submitted within 7 days of delivery.

LavION reserves the right to evaluate requests on a case-by-case basis.

Limitation of Liability

To the maximum extent permitted by law, LavION shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• use or misuse of products
• reliance on information provided on the Site
• delays in shipment or fulfillment
• third-party services, providers, or platforms

Total liability shall not exceed the amount paid for the product giving rise to the claim.

Third-Party Services

The Site may include links to third-party platforms, including payment processors, provider portals, and social media.

LavION is not responsible for third-party policies, practices, or services.

Cookie & Tracking Disclosure

LavION uses cookies and tracking technologies to:

• operate the Site
• analyze performance
• personalize experience
• support marketing campaigns

This includes tools such as Google Analytics and Meta Pixel.

Users may adjust cookie preferences through browser settings.

Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

Changes to Terms

LavION may update these Terms at any time. Updates will be posted on this page with a revised date.

Continued use of the Site constitutes acceptance of the updated Terms.

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