Privacy Policy

LavION Wellness, LLC ("LavION," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit lavionwellness.com (the "Site"), make a purchase, complete forms, or otherwise interact with our services (collectively, the "Services").

By using the Services, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide Directly

We may collect personal information when you:

• create an account
• place an order
• contact customer support
• subscribe to communications
• participate in promotional offers or surveys

This information may include:

• name
• email address
• phone number
• billing and shipping address
• account login information
• order history

Payment information is processed securely by third-party payment providers. LavION does not store full credit card details.

Information Collected Automatically

When you visit the Site, we may automatically collect:

• IP address
• device and browser information
• operating system
• usage behavior (pages visited, time spent, interactions)
• referral sources

This information helps us operate, improve, and secure the Services.

Good Faith Exams & Provider Portals

Certain LavION purchases require completion of a Good Faith Exam conducted by an independent licensed provider.

LavION does not provide medical services and does not collect, store, or manage medical intake data directly.

If you complete a Good Faith Exam, your information is submitted directly to the provider through their secure portal and governed by that provider's privacy practices.

LavION may receive confirmation of eligibility status necessary to fulfill orders.

How We Use Your Information

We use personal information to:

• process and fulfill orders
• manage subscriptions and accounts
• provide customer support
• communicate order updates and service notifications
• improve the Site and user experience
• support marketing communications (with opt-out)
• comply with legal and regulatory requirements
• prevent fraud and maintain security

We may also use aggregated, non-identifiable data to improve products and services.

Cookies, Analytics & Advertising

We use cookies and similar technologies to:

• operate and improve the Site
• remember preferences
• analyze performance
• support marketing and advertising

We use analytics and marketing tools such as:

• Google Analytics (GA4)
• Meta Pixel
• other performance measurement tools

These tools may collect device and interaction data. You can adjust cookie settings in your browser at any time.

Sharing of Information

We may share personal information with:

• payment processors
• fulfillment and shipping partners
• customer service platforms
• analytics and advertising partners
• technology vendors supporting the Site

We may also share limited information with licensed providers when necessary to confirm eligibility for certain purchases.

We do not sell personal information for monetary compensation.

Third-Party Services

The Site may link to third-party websites, including provider portals, payment services, and social media platforms. Their privacy practices are governed by their own policies.

LavION is not responsible for third-party privacy practices.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no system is completely secure, and information transmitted online may be subject to risk.

Data Retention

We retain personal information only as long as necessary to:

• fulfill orders and provide Services
• comply with legal obligations
• resolve disputes
• enforce agreements

Children's Privacy

The Services are intended for adults 18 and older. We do not knowingly collect personal information from individuals under 18.

Your Privacy Rights

Depending on your location, you may have rights to:

• access personal information
• request correction
• request deletion
• opt out of marketing communications
• limit certain uses of your data

To exercise these rights, contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

Continued use of the Services constitutes acceptance of any updates.

Contact